Communication Policy
Communication Policy
Our students can share their requests, suggestions, and complaints with the BTU SFL administration and instructors through the following communication channels.
Our students can contact their assigned advisors at the beginning of each academic quarter regarding issues related to the automation system, such as exam and assignment grades, attendance status, etc.
There are two assistant directors in the organization structure of BTU SFL, and one of these assistant directors is responsible for student affairs. He welcomes the students whenever they have issues that they would like to discuss. The students can also contact the assistant directors in person by seeking an appointment in advance or they can communicate with them by e-mail or telephone.
Our students can consult with the instructors of their courses during the office hours, which are designated before each academic quarter, regarding academic matters. Additionally, students can request an appointment directly with their instructors and communicate their requests, suggestions, and complaints either face-to-face or remotely via email.
Students can contact the BTU SFL Students Affairs Office in person. BTU SFL Students Affairs Office is located in Room 217-C on the second floor of the BTU SFL building.
Our students can share their opinions, wishes, complaints, and suggestions with BTU SFL management through the telephone number 0 224 300 34 51.
Our students can communicate their opinions, wishes, complaints and suggestions with BTU SFL management through the e-mail, ogrenci.ydyo@btu.edu.tr.
Our students can use the Suggestion Boxes located in the corridors on the 2nd and 3rd floors to share their requests, complaints, feedback, or suggestions with the SFL management. They can submit their feedback anonymously through these suggestion boxes if they wish.
At each academic semester, focus group meetings are held with student representatives from each classroom under the presidency of the assistant director in charge of BTU SFL's student affairs. Within the scope of these meetings, student representatives share their ideas, feelings, wishes, suggestions, and complaints with the SFL management on various issues such as the quality of foreign language education in BTU SFL, physical and technological equipment in SFL classrooms, the efficiency of student affairs or services as well as health, nutrition, sports, social and cultural facilities on the campuses.
At the end of each academic quarter, before learning their final grades, our students are expected to complete a survey to give feedback on 4 issues: instructors’ performance, course content, course materials, and assessment procedures. In particular, students assess their instructors in terms of the instructor’s ability to use course materials effectively, answer questions appropriately, and create an environment conducive to learning. The survey results and the students' comments regarding their instructors are evaluated by the SFL management and reported to the individual instructors.