Feedback Policy
The SFL is committed to the improvement of its educational programs through the evaluation of feedback provided by students and academic staff. Regular feedback evaluations are conducted by the SFL in order to assess the strengths and weaknesses of its educational programs.
Student Feedback on Instructors
Students provide anonymous feedback on instructor performance at the end of each quarter. Students complete the feedback form (Appendix 2) online on the automation system prior to receiving their final grades. In this way, students are encouraged to provide honest feedback and are less likely to be influenced by their final grades when evaluating the performances of their instructors. After student feedback is collected, it is evaluated by the Assistant Directors and shared with the instructors. Instructors who receive low evaluation marks are required to meet with the Assistant Directors to reflect on the previous academic quarter, discuss issues that may have arisen from the evaluation forms, and brainstorm strategies for improvement as necessary. In addition to evaluating instructor performance, students are also asked to evaluate the content, assessment, and materials of the course. This information is evaluated by the Assistant Directors and shared with the relevant Coordinators and Units, who may decide to implement changes for the improvement of the course.
Instructor Feedback on Academic Units and SFL Management
Instructors are encouraged to provide constructive feedback for SFL Management, Academic Units and Coordinators by completing the Instructor Feedback form of Coordinator/Unit Performance (Appendix 3) and Instructor Feedback form of SFL Management. Feedback is collected anonymously and allows instructors to make suggestions for the improvement of course content, assessment, and material. Instructors receive a link to the feedback form online and complete the form electronically. Feedback results are collected online and shared with the relevant parties.
In addition to the formal avenues of feedback and evaluation described above, instructors are encouraged to provide feedback to the Coordinators throughout the academic year based on their experiences in the classroom, working with the course material, and implementing the assessment tools. Coordinators may ask for specific feedback from their Team members or other instructors to address concerns related to a specific course.
Our students can consult the instructors about academic issues throughout their education. Almost all of the instructors prefer to form social media groups (WhatsApp, etc.) with their students in order to provide effective learner counselling.
There are two assistant directors in the organization structure of BTU SFL, and one of these assistant directors is responsible for student affairs. He welcomes the students whenever they have issues that they would like to discuss. The students can also contact the assistant directors in person by seeking an appointment in advance or they can communicate with them by e-mail or telephone.
Throughout their education, our students can always contact their instructors in person by seeking an appointment in advance or they can communicate with them by e-mail or telephone.
Students can contact BTU SFL Students Affairs Office in person. BTU SFL Students Affairs Office is located in Room 217-C on the second floor of BTU SFL building.
Our students can share their opinions, wishes, complaints and suggestions with BTU SFL management through the telephone number, 0 224 300 34 51.
Our students can communicate their opinions, wishes, complaints and suggestions with BTU SFL management through the e-mail, ogrenci.ydyo@btu.edu.tr.
Our students can use the Suggestion Boxes located in the corridors on the 2nd and 3rd floors to share their requests, complaints, feedback or suggestions with the SFL management. If they wish, they can also submit their feedback anonymously through these suggestion boxes.
At each academic semester, focus group meetings are held with student representatives from each classroom under the presidency of the assistant director who is in charge of student affairs of BTU SFL. Within the scope of these meetings, student representatives share their ideas, feelings, wishes, suggestions and complaints with the SFL management on various issues such as the quality of foreign language education in BTU SFL, physical and technological equipment in SFL classrooms, the efficiency of student affairs or services as well as health, nutrition, sports, social and cultural facilities on the campuses.
At the end of each academic quarter, before learning their final grades, our students are expected to complete a survey to give feedback on 4 issues: instructors’ performance, course content, course materials, and assessment procedures. In particular, students assess their instructors in terms of the instructor’s ability to use course materials effectively, answer questions appropriately, and create an environment conducive to learning. The results of the survey and the comments made by the students regarding their instructors are evaluated by the SFL management and reported to the individual instructors.
